No Internet to main Sky Q box

[DavidC2311]

Sky Q Box won't connect to the Internet. I've followed all on screen instructions. I've unplugged and reset both the Q box and Router.  I'm getting WiFi as normal but the speeds are quite low.   

[Addie15]

Hi there, @DavidC2311.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

We are still looking to help you @DavidC2311 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks