No ITV or channel 5 on my Sky Q. Been like this for 2 weeks now. All other stations are fine.

[Terry666]

No ITV or channel 5 on my Sky Q. Been like this for 2 weeks now. All other stations are fine. 
The sky dish has not been moved or knocked and signal quality is 90. Can't see why this has stopped working. It says no signal on both channels but I have good signals on all other stations. Is there something wrong at sky end?

 Any ideas?

thanks

[Daniel0210 · Accepted solution]

@Terry666 
No signal and no satellite signal are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Terry666]

Thank you

I have run through all the checks provided by Sky help and no change. Have booked an engineer visit as I cannot see why this only occurs on 2 stations out of hundreds. Just wondered if it was a specific itv or channel 5 issue.

[GD1]

@Terry666  Channel 5 & all ITV regions use a UK beam, however thats not to say a slightly misaligned dish wouldn't be the issue as there are currently 3 satellite sat that orbital slot.

[TimmyBGood]

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@Terry666 wrote:

Just wondered if it was a specific itv or channel 5 issue.

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Even given increasingly dire viewing figures for linear television, a two week outage of those channels affecting more than just an individual address would probably have been noticed....

[Terry666]

Thanks for guidance on this. After further checks on all connectors I found 1 loose connection that turned out to be responsible for just itv and channel 5 and no other stations.  Unbelievable but true.  All stations now back and working.

thanks all