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Discussion topic: No Connection & not able to reset by holding WPS button down

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This message was authored by: Phil7990

Message posted on ‎16 Apr 2025 10:15 AM

Re: No Connection & not able to reset by holding WPS button down

They sent a white router. Is there a different process for a white router or should i ask them to replace it with a black router? That's if i can get hold of them!

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This message was authored by: Laing1

Message posted on ‎16 Apr 2025 04:45 PM

Re: No Connection & not able to reset by holding WPS button down

Posted by a Superuser, not a Sky employee. Find out more
@Phil7990 wrote:

They sent a white router. Is there a different process for a white router or should i ask them to replace it with a black router? That's if i can get hold of them!

@Phil7990 try not using wps with the white router and treating it as a third party router


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Redcat88

Message posted on ‎05 Oct 2025 09:37 AM

Re: No Connection & not able to reset by holding WPS button down

Thanks, this worked for me too. The WPS was just resetting my network name and password to default and the only way I could connect Q box was by the "other provider" options.

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