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Discussion topic: No BBC hd on sky Q hd box 16th Jan

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This message was authored by PSD This message was authored by: PSD

No BBC hd on sky Q hd box 16th Jan

BBC channels have dissapeared today 16th Jan from Sky Q HD.

 

All other HD channels OK


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No BBC hd on sky Q hd box 16th Jan

Posted by a Superuser, not a Sky employee. Find out more

@PSD 

Have you tried rebooting your main Sky Q box?

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No BBC hd on sky Q hd box 16th Jan

Posted by a Superuser, not a Sky employee. Find out more

@PSD 

Have you tried rebooting your main Sky Q box?

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
PSD
Topic Author
This message was authored by PSD This message was authored by: PSD

Re: No BBC hd on sky Q hd box 16th Jan

Huge big thank you to Daniel.!,,

 

Yes that worked thanks.

 

It would be good if Daniels simple solution was posted somewhere obvious  by Sky or BBC.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No BBC hd on sky Q hd box 16th Jan

Posted by a Superuser, not a Sky employee. Find out more

@PSD 

✔️the reboot sorts many of the minor glitches. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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