No Apps - says not connected to internet but I am

[Sue109]

Recently changed to SkyQ have the programmes but no Apps, says not connected to internet. Have tried resetting - we have Zen internet 

[ThePope27]

Hi, please try this 

Try and perform a Network Reset on your Q box, navigate to Home > Settings > Setup > Network. Select "Status" and then choose "Reset" on the right-hand side. Follow the prompts to reconnect via WiFi to your router. If you're using Sky broadband, press the WPS button on the Sky router when prompted (not on the Q box, as the Network reset automatically initiates the main Q box WPS). For users with third-party broadband, input the SSID and password for the router's 2.4 GHz WiFi band, as WPS isn't compatible.

[Sue109]

Thanks @ThePope27 tried that it doesn't work. It just asks for the password 

[ThePope27]

Have you tried entering the wifi password ? 

[oldfella]

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@Sue109 wrote:

Recently changed to SkyQ have the programmes but no Apps, says not connected to internet. Have tried resetting - we have Zen internet 

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Hi @Sue109 

Have you tried resetting  the router before carrying out a Network reset on the Q box.

If it doesn't have a reset button disconnect the power lead for 30 secs and then reconnect.

Wait until the router is completely back up and running before carrying out the Network reset on the Q box.  As you are on 3rd party broadband you will be asked for the SSID and password for the 2.4Ghz band.

[Sue109]

Yes didnt work 

[Sue109]

Didnt work either 🙁

[ThePope27]

Is your box close enough to the router to plug it in with an Ethernet cable ?