New tv deals on sky has changed my Netflix basic without ads to standard with. How do I get it back?

[VioletB99]

Hi
I can't find this on other questions so:

I have just had new deals on my TV package but now my Netflix has changed from basic without ads, which I want and was a good price, to standard with. How do I change it back?

I am guessing it will increase in cost?

cheers

[oldfella · Accepted solution]

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@VioletB99 wrote:

Hi
I can't find this on other questions so:

I have just had new deals on my TV package but now my Netflix has changed from basic without ads, which I want and was a good price, to standard with. How do I change it back?

I am guessing it will increase in cost?

cheers

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Hi @VioletB99 

Netflix prices have changed.
However these changes should not come into effect unless you change or renew your Package .

Netflix Standard with Ads
Included with Sky Signature
High definition
Watch on 2 devices.

Boost to Netflix Standard (No Ads).
£10
High definition
Watch on 2 devices

Boost to Netflix Premium
£15
Ultra high definition
Watch on 4 devices

[VioletB99]

HI

Thanks for responding and the information. I see that there is no basic anymore.  I was changing my sky deal but didn't realise it would also change my Netflix package! I didn't think to ask either.

So I guess it will be a call tomorrow and an increase in price. It didn't occur to me that it would automatically change. 

Thanks again.

[oldfella]

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@VioletB99 wrote:

HI

Thanks for responding and the information. I see that there is no basic anymore.  I was changing my sky deal but didn't realise it would also change my Netflix package! I didn't think to ask either.

So I guess it will be a call tomorrow and an increase in price. It didn't occur to me that it would automatically change. 

Thanks again.

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Hi @VioletB99 

You may be able to negotiate a deal if you speak to them but I think it is unlikely.

[VioletB99]

I fear you may be right! The agent was great - old school Sky customer service. It's probably going to be £3-4 extra so not too bad.

thanks for replying