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Discussion topic: New skyQ box and Screen go's black for a few seconds

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This message was authored by: Viking71

New skyQ box and Screen go's black for a few seconds

I've just had a replacement skyQ box and ever since the TV screen will turn back for a few seconds 

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This message was authored by: Daniel0210

Re: New skyQ box and Screen go's black for a few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Viking71 

Is this on Sky sports channels?


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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This message was authored by: Viking71

Re: New skyQ box and Screen go's black for a few seconds

No it's happening on all channels 

This message was authored by: oldfella

Re: New skyQ box and Screen go's black for a few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Viking71 wrote:

No it's happening on all channels 


Hi @Viking71 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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