New sky q mini box that has lots of issues

[Juliegilderthorp]

Since getting new sky mini box and sky w - I've had lots of issues. The current issue is no satellite signal on mini box. Yet it's all connected with the main box and internet. I've never had signal on about 15 channels but now on all channels. I've reset restarted downloaded software on both boxes and still there are issues.  What am I doing wrong? 

[Laing1 · Accepted solution]

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@Juliegilderthorp wrote:

Since getting new sky mini box and sky w - I've had lots of issues. The current issue is no satellite signal on mini box. Yet it's all connected with the main box and internet. I've never had signal on about 15 channels but now on all channels. I've reset restarted downloaded software on both boxes and still there are issues.  What am I doing wrong? 

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@Juliegilderthorp Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 

[Juliegilderthorp]

Hi

Thank you.  It's worked.   Is it something that needs doing regularly?  X

[Laing1]

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@Juliegilderthorp wrote:

Hi

Thank you.  It's worked.   Is it something that needs doing regularly?  X

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@Juliegilderthorp shouldn't be

[Juliegilderthorp]

Mini box has reverted back to Satelitte issues again, so although I have tv guide visible and can use apps and recordings, there is no live tv.

Have I had my original boxes swapped for faulty ones?

Thanks for any help

Julie

[Laing1]

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@Juliegilderthorp wrote:

Mini box has reverted back to Satelitte issues again, so although I have tv guide visible and can use apps and recordings, there is no live tv.

Have I had my original boxes swapped for faulty ones?

Thanks for any help

Julie

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@Juliegilderthorp as your boxes are relatively new I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Juliegilderthorp]

Thank you - I shall look out for it.

Thanks Julie

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Juliegilderthorp.

[Greenfingers001]

We are still looking to help you @Juliegilderthorp . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Juliegilderthorp]

1. Hi.  I never got an invite.  Where would I find that?  I find rebooting main and midi boxes every time I turn on, seems to work.  Just a pain to keep doing it.  Thanks Julie