Discussion topic: New sky q install today but unable to download on demand

This message was authored by: Olz-A · ‎02 Aug 2023

Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. I've tried all the how to and help guides but nothing helps. Any advice please? Thank you

This message was authored by: Radical · ‎02 Aug 2023

I had this same issue when I got my Q - you need to ring Sky and they will refresh the signal to your box and it'll sort itself out. If you mention that the signal needs refreshed they'll know and do it pretty much straight away. I found them quite helpful

Mark

Sky glass 65” Racing Green - Ethernet
LG OLED 55” + Sky Puck - WiFi
Virgin Gigabit broadband with Hub5
XBOX Series S - Ethernet

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This message was authored by: Radical · ‎02 Aug 2023

I had this same issue when I got my Q - you need to ring Sky and they will refresh the signal to your box and it'll sort itself out. If you mention that the signal needs refreshed they'll know and do it pretty much straight away. I found them quite helpful

Mark

Sky glass 65” Racing Green - Ethernet
LG OLED 55” + Sky Puck - WiFi
Virgin Gigabit broadband with Hub5
XBOX Series S - Ethernet

This message was authored by: Olz-A · ‎03 Aug 2023

They answered straight away and the problem was solved in a 2 minutes. Outstanding. Thanks 😊

Discussion topic: New sky q install today but unable to download on demand

New sky q install today but unable to download on demand

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Re: New sky q install today but unable to download on demand

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