New sky q box stuck on standby
@Jbrad2811 wrote:
Hi, Has anyone ever received a new Sky Q box that is stuck on Standby and won't come on? All the wires are in the correct place and does come up Hello on the tv before going off onto a no signal screen ? Sky have said i have to wait at least 24hr before I can contact them to arrange an engineer as its a new box. I have no TV in my main or kids sitting rooms. Any help would be appreciated 👏
Hi @Jbrad2811
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order (yet another) new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
