New sky q box not showing the usual subscribers to prime tv

[Sshs]

Had a new sky q box installed to replace a faulty one and now unable to watch prime tv as it just has my old expired account on screen and not the usual three fully paid members

[nigea99]

hi @Sshs 

In which case you have logged into the app with the wrong/older credentials.

You will need to logout :

Left Arrow to activate the left hand menu

Scoll Down to Settings & Press Enter

Scroll down th elist of Settings - Sign Out should be at the bottom of the List & Select it

Once Signed out , you will need to sign in with your Newer Account

[Sshs]

Thank you but is that on my mobile as can't see where to do that on the tv app

[nigea99]

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@Sshs wrote:

Thank you but is that on my mobile as can't see where to do that on the tv app

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No  that is in the Prime App on the SKY Q box

[nigea99]

OOps @Sshs 

I am hopeless with my Left & Right

I have edited my post as I should have said Left Arrow

[Sshs]

Thank you