New sky q box fitted tv wont start

[kieron+1]

Recently had a new Sy Q box to replace the old one. Now the TV won't start with the Sky remote have to use the actual TV remote to select the hdmi 2 port. Even then it doesn't fire up so I have unplug everything for 30 seconds or try removing the pink hdmi from the sky box and plugging it back it. A night mare help anyone pleasr

I'm sure it's a simple fix

It worked OK when the engineer was there but there again he wouldn't be turning it on and off repeatedly 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[kieron+1]

after a conversation with Sky today they say my new sky Qbox is at fault and are sending me out a new one 

But now the sky sound box bar won't respond when the sky remote is use

Help

[kop32]

Hi @kieron+1 ,

I take it you have tried resetting the Sky remote and re-pairing it again?if not try as follows.....

On your Sky remote press and hold 7 & 9 together until it flashes 4 times, then press and hold 1 & 3 together and then follow the on screen prompts.

[Laing1]

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@kieron+1 wrote:

after a conversation with Sky today they say my new sky Qbox is at fault and are sending me out a new one 

But now the sky sound box bar won't respond when the sky remote is use

Help

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@kieron+1 if sky are sending you a new box by DPD then remember to REMOVE THE VIEWING CARD from your old box and check that you receive a new power cable with the new box