New sky box & remote won’t control the volume

[StellaSS]

Our Sky box had a hard drive failure so we have received a new box & reote.

The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume. 
The TV model is listed in the options & the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.

Any suggestions?

[oldfella]

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@StellaSS wrote:

Our Sky box had a hard drive failure so we have received a new box & reote.

The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume. 
The TV model is listed in the options & the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.

Any suggestions?

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Hi @StellaSS 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.