Discussion topic: New sky box & remote won’t control the volume
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Message posted on 04 Oct 2024 07:20 PM
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New sky box & remote won’t control the volume
Our Sky box had a hard drive failure so we have received a new box & reote.
The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume.
The TV model is listed in the options & the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.
Any suggestions?
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Message posted on 04 Oct 2024 07:23 PM
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Re: New sky box & remote won’t control the volume
@StellaSS wrote:
Our Sky box had a hard drive failure so we have received a new box & reote.
The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume.
The TV model is listed in the options & the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.Any suggestions?
Hi @StellaSS
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
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