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Discussion topic: New replacement SkyQ box will not connect to Bose TV old one does. Help

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Message posted on ‎30 Oct 2024 01:49 PM

New replacement SkyQ box will not connect to Bose TV old one does. Help

Tried all the on line stuff...no joy. Blue screen will not progress to settings. I feel like throwing it out. Had it a week tried everything. Need some real help.

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This message was authored by: MightyQuinn

Message posted on ‎30 Oct 2024 02:07 PM

Re: New replacement SkyQ box will not connect to Bose TV old one does. Help

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tom192   Is your replacement box on the latest software version Q270?

Welcome to the Sky Community

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Message posted on ‎30 Oct 2024 02:15 PM

Re: New replacement SkyQ box will not connect to Bose TV old one does. Help

It's a 2 terabytes version, so I guess it is.

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Message posted on ‎30 Oct 2024 06:23 PM - last edited: ‎30 Oct 2024 06:24 PM

Re: New replacement SkyQ box will not connect to Bose TV old one does. Help

Posted by a Superuser, not a Sky employee. Find out more

That doesn't follow. I had a 2TB box in 2016. It didn't have the current software on it.

 

check the software version in the menu

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