New remote, can I buy online?

[EG38]

My remote has stopped working, done everything and i need a new one. Can i just buy one online or does it need to come from Sky? 

[Daniel0210]

@EG38 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.

[EG38]

Thanks, tried to fix but it's definitely broken. Sky have said they will send a replacement but might take about 7-10 days which isn't ideal. Wasn't sure if I could buy one and if it would definitely work. 

[nigea99]

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@EG38 wrote:

Thanks, tried to fix but it's definitely broken. Sky have said they will send a replacement but might take about 7-10 days which isn't ideal. Wasn't sure if I could buy one and if it would definitely work. 

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hi @EG38 

If you have an apple device (ipad at least) , the latest version of SKY Go app has a remote control option - unfortunately it is not yet available on Android.

If you do want a spare remote you can get SKY remotes from a variety of sources (Argos/ Currys & the big online sites) - just make sure you get one with a voice button - note some stores do not have the latest version and have a voice button on the side

[Daniel0210]

@EG38 

You can buy them (new) from outlets such as Tesco, Argos, Asda etc. 

[MightyQuinn]

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@EG38 wrote:

Wasn't sure if I could buy one and if it would definitely work. 

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Hi @EG38   You could pick one up this evening, if you have an Argos close by and in stock.

[nigea99]

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@nigea99 wrote:

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@EG38 wrote:

Thanks, tried to fix but it's definitely broken. Sky have said they will send a replacement but might take about 7-10 days which isn't ideal. Wasn't sure if I could buy one and if it would definitely work. 

---

hi @EG38 

If you have an apple device (ipad at least) , the latest version of SKY Go app has a remote control option - unfortunately it is not yet available on Android.

If you do want a spare remote you can get SKY remotes from a variety of sources (Argos/ Currys & the big online sites) - just make sure you get one with a voice button - note some stores do not have the latest version and have a voice button on the side

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Link to info on the SKY Go remote:

https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637