New minibox went back to Sky

[nickhoffman]

Hi, I ordered a new Sky minibox because ours wasn't working and received a message that the new one was being delivered yesterday. Then whilst I was waiting for the delivery, I got a message to say that they'd taken the new box back as I wasn't ready when they tried to deliver it, which didn't happen! I have contacted DPD but they say I need to contact Sky, but I can't get anywhere with how to do that. Any ideas? 

[oldfella]

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@nickhoffman wrote:

Hi, I ordered a new Sky minibox because ours wasn't working and received a message that the new one was being delivered yesterday. Then whilst I was waiting for the delivery, I got a message to say that they'd taken the new box back as I wasn't ready when they tried to deliver it, which didn't happen! I have contacted DPD but they say I need to contact Sky, but I can't get anywhere with how to do that. Any ideas? 

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Hi @nickhoffman 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home