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Discussion topic: New hub wont connect to my sky q box

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This message was authored by: jibber

Message posted on ‎14 Nov 2024 03:57 PM

New hub wont connect to my sky q box

I had my new sky hub today and it wont connect to my sky q box WHY??

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎14 Nov 2024 04:19 PM

Re: New hub wont connect to my sky q box

Posted by a Superuser, not a Sky employee. Find out more
@jibber wrote:

I had my new sky hub today and it wont connect to my sky q box WHY??

A new hub will have a new SSID and password.  It won't just 'connect' until you re-establish the connection - either by updating the details or using the WPS button to reset it.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Laing1

Message posted on ‎14 Nov 2024 05:18 PM

Re: New hub wont connect to my sky q box

Posted by a Superuser, not a Sky employee. Find out more
@jibber wrote:

I had my new sky hub today and it wont connect to my sky q box WHY??

@jibber further to @PandJ2020 answer who is your broadband provider and if its sky did you get the new white max router


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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