New customer can’t download

[Sdean85]

Sky installed today, full package can't download anything tells me to upgrade my package. Tried to change download to SD still happening? Any help

[Daniel0210]

@Sdean85 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Sdean85]

Thank you so much 

[Daniel0210]

@Sdean85 
Sky will try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles  

[Sdean85]

Tried all the stuff online it's so frustrating can't use it.

[Tom-W19]

Thanks for escalating. We've sent an invite to Sdean85.