0

Discussion topic: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC is

Reply
Avatar for john44
Level 1 icon
What's this?
This message was authored by: john44

Message posted on ‎12 Sep 2023 10:09 AM

New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC is

New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC is working fine

Report post
Post 1 of 9
961 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎12 Sep 2023 10:27 AM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

Posted by a Superuser, not a Sky employee. Find out more

@john44  Do you mean Sky Q was fitted as Sky don't install TV's at all?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 9
954 Views
0 Likes
Reply
Avatar for john44
Level 1 icon
What's this?
Topic Author
This message was authored by: john44

Message posted on ‎12 Sep 2023 10:33 AM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

Yes, Sky Q was already there but .no network connectio' was a periodic message with the old TV too.

Report post
Post 3 of 9
952 Views
0 Likes
Reply
Avatar for Chodley
Level 14 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎12 Sep 2023 10:34 AM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

Posted by a Superuser, not a Sky employee. Find out more

So the message is coming from the Q, on its "homepage" not the TV?

Report post
Post 4 of 9
950 Views
Reply
Avatar for john44
Level 1 icon
What's this?
Topic Author
This message was authored by: john44

Message posted on ‎12 Sep 2023 12:35 PM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

I guess so.

Report post
Post 5 of 9
924 Views
0 Likes
Reply
Avatar for Chodley
Level 14 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎12 Sep 2023 12:42 PM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

Posted by a Superuser, not a Sky employee. Find out more
@john44 wrote:

I guess so.

Standard issue Sky wifi problem then. One of many. Are you on Sky BB?

Report post
Post 6 of 9
918 Views
0 Likes
Reply
Avatar for john44
Level 1 icon
What's this?
Topic Author
This message was authored by: john44

Message posted on ‎12 Sep 2023 01:33 PM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

I fear so.  They are sending a replacement ether net cable to see if that solves the problem.

Report post
Post 7 of 9
908 Views
Reply
Avatar for Chodley
Level 14 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎12 Sep 2023 05:49 PM - last edited: ‎12 Sep 2023 05:51 PM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

Posted by a Superuser, not a Sky employee. Find out more

To connect the Q to your router?

 

Did they disable wifi on the Q? Or is it using that to talk to minis?

Report post
Post 8 of 9
881 Views
0 Likes
Reply
Avatar for john44
Level 1 icon
What's this?
Topic Author
This message was authored by: john44

Message posted on ‎14 Sep 2023 05:23 PM

Re: New TV fitted yesterday. Worked fine to begin with. Now says 'no network connection' but my PC

New ether cable from router to the outside world seems to have solved the problem.  Thanks for you r support.

Report post
Post 9 of 9
844 Views
Reply
Reply