New SkyQ box and Paramount + no longer working

[Gavlah1973]

We had Paramount + on our old Sky Q box which broke.  Had a new box installed and no longer works.  It says I have an account but when I go in it says I have an active subscription but isnt linked.  Can't try and link it as the QR code won't work.  Any help appreciated.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @Gavlah1973 and after logging in with the correct email, the issues is resolved