New Sky customer - Sky Cinema not working

[Mesaboogieman]

Sky Q installed today but despite my account saying Sky Cinema is active it's coming up saying I need to upgrade to use it. Any help appreciated.

Thanks,

Mesaboogieman

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15 · Accepted solution]

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.