New Sky Q remote won't turn tv off

[Catherine.B39]

Had a new sky Q box yesterday and now I have awful trouble turning the TV off with the  new remote , I have to switch it off and the back of my TV via the buttons , so annoying.  Is there a way to do it please?

[oldfella · Accepted solution]

---

@Catherine.B39 wrote:

Had a new sky Q box yesterday and now I have awful trouble turning the TV off with the  new remote , I have to switch it off and the back of my TV via the buttons , so annoying.  Is there a way to do it please?

---

Hi @Catherine.B39 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Once the remote is correctly paired,

A short press on the standby button turns the Q box On or Off.

A long press (about 3 secs) turns the Television On or Off.

[MightyQuinn]

Hi @Catherine.B39   Have you paired (1 & 3) your new remote to your TV?

[Chodley]

And to the box? Does voice control work?

also, have you no longer got the TV's remote if you have to use the hardware buttons? What about volume?

[Catherine.B39]

Hi guys thanx for your responses I've tried all the tricks but nothing won't turn it off and on  x