After cancelling my Sky contract on Sky Q, my Sky turned off on Monday. Then yesterday I rang Sky to check for any better deals & agreed to a new 24 month contract on Sky Q. However it has still not been turned on. On the Sky Q box it is saying that I need to upgrade my subscription to access - ie in home/recordings etc & on the Sky channels in TV guide, I can only access free to air channels from box
I had been under impression it would be switched back on straight after agreeing new contract on call yesterday morning. On My sky under my orders it says something about Sky Q will be switched on after engineer visit, but they have not mentioned any engineer visit in emails /messages & not sure why they can't switch it back on remotely. Should it still work with existing viewing card ?
I tried to call them yesterday evening but didn't get anywhere with person I spoke to who said he'd raise a ticket, but still not heard anything back.
