New Sky Q box wont switch back on or connect during set up - no leds on front lighting up

[Kate1232]

New Sky Q box starts when power turned on at mains but when get to blue screen and then goes black nothing happens when press home button or the reset on the box. The box is whirring so has power but no leds lights on at front. The blue Q flashes rught up to the point when screen goes blank....and then nothing.... no engineers available for WEEKS so any advice would be great....

[nigea99]

hi @Kate1232 

Although this may not help as you metion no leds come on, it may still be worth a try

When you think the SKY Q box has started try pressing the following keys in sequence

Home 1 0 8 0 Home

(BTW if it is a new box & you have not yet paired the remote then make sure the remote has line of sight of the SKY Q box) 

[Kate1232]

Just tried but didnt work but thank u for suggestion... I think replacement box faulty?? 

[oldfella]

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@Kate1232 wrote:

New Sky Q box starts when power turned on at mains but when get to blue screen and then goes black nothing happens when press home button or the reset on the box. The box is whirring so has power but no leds lights on at front. The blue Q flashes rught up to the point when screen goes blank....and then nothing.... no engineers available for WEEKS so any advice would be great....

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Hi @Kate1232 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Kate1232]

Thank you @oldfella - this replacement box does indeed have the extra power box with orange pin connector... tried the steps again but no led light and blue Q turns off as soon as I get to the blank screen - pressing home on remote and also reset on box doesnt start it up again. 

[oldfella]

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@Kate1232 wrote:

Thank you @oldfella - this replacement box does indeed have the extra power box with orange pin connector... tried the steps again but no led light and blue Q turns off as soon as I get to the blank screen - pressing home on remote and also reset on box doesnt start it up again. 

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Solution is in the link I posted @Kate1232 

If you have to order a new Q box!