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Discussion topic: New Sky Q box - existing mini box has stopped working

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This message was authored by: RickM63

New Sky Q box - existing mini box has stopped working

The hard drive on my old Sky Q box corrupted and I got a new one which is working fine. However, I cannot now connect to my mini box in the bedroom. The message I got is as follows:-

Your Sky Q Mini box has not been able to connect to the activation server.

There may be a temporary issue with the activation server.

Please try again later,

ERROR: MR106

Can anyone offer advice on how to fix please?

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This message was authored by: Laing1

Re: New Sky Q box - existing mini box has stopped working

Posted by a Superuser, not a Sky employee. Find out more

@RickM63 wrote:

The hard drive on my old Sky Q box corrupted and I got a new one which is working fine. However, I cannot now connect to my mini box in the bedroom. The message I got is as follows:-

Your Sky Q Mini box has not been able to connect to the activation server.

There may be a temporary issue with the activation server.

Please try again later,

ERROR: MR106

Can anyone offer advice on how to fix please?


@RickM63 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your Mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: RickM63

Re: New Sky Q box - existing mini box has stopped working

All sorted now, thanks.

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