New Sky Q Box needs restarting often at night

[Jinxy999]

Hi, I hope someone can help with this.

I have a new (3 wk old) Sky Q box after the hard drive failed in the old one.

Quite often it fails at night. I will switch on a mini box in  a bedroom early in the morning and get the usual connectivity or Sky Q box errors. When I go to the Q box and switch it on I get the messages you get after switching it off and on again for a reset.

I dont have to do anything, just wait and it powers up and works fine and all the mini boxes connect again really quickly.

Can anyone help me with whats going on or any diagnostics that I could look at to work it out?

I have had connectivity issues with the old box as I have a BT router (and not sky) but don't think this is the issue.

[xenon81]

If this occurs between 02:45-05:45, the main box will have gone into Eco mode. You won't be able to use the mini boxes during this time. You can disable Eco mode in the settings and see if it solves the problem. 

[Jinxy999]

Many thanks for your response, it probaby would have been between those times and Eco mode was set.

If I use 'Active' mode, described as: 'Your box will automatically go into standby mode when not in use' will switching on a Mini box activate it?

Or should I just set it to None?