New Sky Q 2TB - have to keep restarting at the mains.

[Orange69]

Hi all. 
Recently had a new 2TB box fitted in order to add more mini boxes. 
had worked fine initially. But all this week, I have to keep restarting the box. Eco and Active modes had already been turned off.  Usually I press "home" and the A/V Reveiver and TV turn on and life is wonderful! However, now everything still turns on, but no picture from Q box. If I put the box into standby, the sky Home Screen displays for a few seconds, then goes blank. So I turn off the the 2TB at the mains, restart, then it works fine. 
many ideas?

Thank you! 

[Greenfingers001]

Hi there @Orange69 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Orange69 · Accepted solution]

Hi all. 
Problem solved! 
I spoke to Sky yesterday. Very helpful chap. Suggested to eliminate the A/V receiver. So plugged the HDMI direct from the 2TB Q box to the TV and voila - it worked! I'm still a little miffed as to why, because when I reset the SkyQ box it worked. But anyway, the amp was the issue. 
Thank you.