@Mike+D69 wrote:
Hi all
I installed our new Max router on Friday (full fibre 300) and whilst the interent and main Q box are working fine, I can get the mini Q box to connect.
I've tried all of the available troubleshooting guides, including resetting the router, main Q box and mini Q box but still no joy.
Oddly I can get it to connect for perhaps 2-3 minutes before it drops again.
Any help greatly appreciated!!
hi @Mike+D69
I believe that the latest SKY Max routers, being the latest tech are not compatible with the older Mesh used by SKY Q & thus are treated like a 3rd party router by SKY Q.
This means the mini boxes will not connect directly to the wifi generated by the SKY Max router but instead by a wifi generated by the SKY Q main box itself.
I am not an expert in this area and do not know if just resetting the network on the Main & Mini boxes will assist or whether you may need to discuss with SKY whether you could get a SKY Q compatible booster
