New Sky Broadband router dropping Q connections

[Private128 · Accepted solution]

For anyone coming across this after experiencing the same issue:

I had the TV engineers visit and try to create a mesh system with boosters for the Q box and 2 minis. They couldn't do it and said the for every 10 jobs they visit, 6 have the same unsolvable issue. They said a broadband engineer would have to visit and probably change the hub back to the old black model.

5 days later, the broadband engineer arrived and changed the security through the mysky app from WPA3-T to WPA2 which the engineer said was supposedly less secure but wasn't really an issue. She installed two more Q booster and was able to connect the mini TVs with no further issues. It now works exactly as I hoped it would! Albeit with a couple of extra boosters...

anyone with this issue, I'd strongly suggest you get a broadband engineer booked. Insist on it before you get fobbed off with a tv engineer.

[Chodley]

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@Private128 wrote:

For anyone coming across this after experiencing the same issue:

I had the TV engineers visit and try to create a mesh system with boosters for the Q box and 2 minis. They couldn't do it and said the for every 10 jobs they visit, 6 have the same unsolvable issue. They said a broadband engineer would have to visit and probably change the hub back to the old black model.

5 days later, the broadband engineer arrived and changed the security through the mysky app from WPA3-T to WPA2 which the engineer said was supposedly less secure but wasn't really an issue. She installed two more Q booster and was able to connect the mini TVs with no further issues. It now works exactly as I hoped it would! Albeit with a couple of extra boosters...

anyone with this issue, I'd strongly suggest you get a broadband engineer booked. Insist on it before you get fobbed off with a tv engineer.

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That's very interesting. Do you think it was the WPA2 change that did it? I'm sure the Sky Q kit doesn't support WPA-3T (this thread is the first time I've even heard of that 🤣) but imagine it's supposed to be backwards compatible.

Presumably anyone can make that change, you don't need a broadband engineer? But would need someone with the booster(s) to mitigate the lack of Q mesh support in the Max router.

[Private128]

The engineer seemed to think it was the main reason. If your house needs boosters for the signal to get around, I think an engineer visit is the only way. The Q network doesn't bother with the sky max pod as that only boots the WiFi signal to other connected devices so you need the older box boosters to create the mesh network.