New HDR fails to download, says No Subscription

[NebulaPond]

Hi,

Sky Q, all subscriptions apart from sport.

TV is LG G2, can watch all HDR content on Netflix etc. 

The Sky box says I am in 10bit and the HDR test card plays perfectly.

The new film, A man called Otto downloads and plays in UHD HDR, showing HLG HDR in the corner as it starts to play.

However, other films like Indiana Jones - Temple of Doom and Fantastic Beasts, Crimes of... fail to download saying "No Subscription".

Any idea please?

[oldfella]

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@NebulaPond wrote:

Hi,

Sky Q, all subscriptions apart from sport.

TV is LG G2, can watch all HDR content on Netflix etc. 

The Sky box says I am in 10bit and the HDR test card plays perfectly.

The new film, A man called Otto downloads and plays in UHD HDR, showing HLG HDR in the corner as it starts to play.

However, other films like Indiana Jones - Temple of Doom and Fantastic Beasts, Crimes of... fail to download saying "No Subscription".

Any idea please?

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Hi @NebulaPond 

Not your Q box @NebulaPond 

There is an issue with the Downloads

• Temple of Doom
• Fantastic beasts

[NebulaPond]

Thanks for the information.

Is there a list of films with issues anywhere I can check for future reference?

[oldfella]

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@NebulaPond wrote:

Thanks for the information.

Is there a list of films with issues anywhere I can check for future reference?

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No there are no lists @NebulaPond 

I checked the two films here and saw the same issues