09 Dec 2023 06:18 PM
For some reason my BT router which has been on my sky for many years is not there. It's showing a Sky router that I do not know why?
10 Dec 2023 08:19 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you got a Booster?
09 Dec 2023 10:31 PM
Do you mean, your SkyQ box which previously found your BT router but now cannot find your BT router but is finding a Sky router instead?
10 Dec 2023 06:21 AM
Yes for some reason it shows a Sky router that is not mine
10 Dec 2023 08:15 AM
If your BT router is not being shown and you don't own a Sky router, the only possible reason I can think of, it has found the Sky router because it is showing the only one it can find which may well belong to a neighbour. If that is the case then regard the Sky router a red herring and try and find out why the connection between your tv and router is not working.
10 Dec 2023 08:19 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you got a Booster?
10 Dec 2023 08:46 AM
All sorted thank you
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