Netflix won’t load (spinning red circle) it works during the week but not at weekends!

[Ruth0872]

I'm hoping someone can help out please.

My Netflix works perfectly during the week on Sky but the weekends I just get a spinning red circle (there is only me using the wifi) I've done checks and everything seems to be running ok so I'm stumped! can watch on my iPad but would like to watch on the TV, any help greatly appreciated. Thank you 

[Ruth0872]

Oh and to add I tried the tip I found on the discussion board, setting press 0,0,1 etc... now my remote won't work and I can't change channels.... soooo frustrated!  (Tried the usual unplugging etc..)

[Laing1]

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@Ruth0872 wrote:

I'm hoping someone can help out please.

My Netflix works perfectly during the week on Sky but the weekends I just get a spinning red circle (there is only me using the wifi) I've done checks and everything seems to be running ok so I'm stumped! can watch on my iPad but would like to watch on the TV, any help greatly appreciated. Thank you 

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@Ruth0872 there is a large thread all about the netflix problem which is a known problem see the link below

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.