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Discussion topic: Netflix won’t load on sky Q box

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This message was authored by: Anth68

Netflix won’t load on sky Q box

Tried to load but just get red circle spinning below Netflix logo. 

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This message was authored by: oldfella

Re: Netflix won’t load on sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Anth68 wrote:

Tried to load but just get red circle spinning below Netflix logo. 


Hi @Anth68 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

This message was authored by: Chodley

Re: Netflix won’t load on sky Q box

Posted by a Superuser, not a Sky employee. Find out more
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