Netflix wasn’t loading so did a reset and now I can’t get sky on my tv and the remote doesn’t work

[Lizawatts]

Netflix was spinning so I did a reset and now I've got a message on my screen saying 'accessibility on Sky Q' with options of settings and 'skip & set up later' but my remote won't let me select either now. Yes the batteries are fine, and it worked fine before I did a reset. Any ides?

[oldfella · Accepted solution]

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@Lizawatts wrote:

Netflix was spinning so I did a reset and now I've got a message on my screen saying 'accessibility on Sky Q' with options of settings and 'skip & set up later' but my remote won't let me select either now. Yes the batteries are fine, and it worked fine before I did a reset. Any ides?

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Hi @Lizawatts 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Lizawatts]

Thank you! I think I might love you! Sky is back and the reset has fixed the Netflix issue!!