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Netflix via Sky Q Box causes failed recordings.

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Runner
Posts: 1
Post 16 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

Same happening here and it's so annoying. Does anyone know whether a fix can be / has been implemented?


@Leo4321 wrote:

Over the last 3 weeks most of my recordings failed with a message reading “Recording failed due to technical fault”

 

No idea why or much help out there to say why. I just thought it might have been my connection.

 

Last night I watched Sabrina via the Q box. Around 10 minutes past 9pm I noticed there was no red recording light (I had I’m a Celeb scheduled to record). I stopped Sabrina and exited Netflix. Went onto my planned and saw I’m a Celeb failed due to technical fault.

 

So, I tested this. Set news at 10 on BBC to record. 5 mins before 10pm I started watching Netflix and the same thing happened. BBC news failed to record. Another test, this time I did not watch Netflix and guess what. Q box recorded with no issues.

 

Sky claim they are unaware of this issue!  


 

Producer
Posts: 4,609
Post 17 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

Some other recording issues have been attributed to something with the viewing card. It's been said that swapping the viewing card or getting Sky to update the viewing card may fix the problem.

 

But if you have been experiencing a recording problem when watching something on Netflix through the main box, try the Netflix app on the TV if you know you would be watching Netflix while a recording was happening.

 

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Researcher
Posts: 3
Post 18 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

This is now happening with me, only just started to watch Netflix through sky and last night fell asleep during a program, just turned off TV and went to bed and left it. Gone to watch tv tonight and no shows have recorded while it was still on the Netflix homepage. As soon as I exited the Netflix app on the Q box it started recording again 

Runner
Posts: 3
Post 19 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

Hi

Netflix buffers and stops on SkyQ box, when you start to record a programme.  It is not my internet, as when I switched to my PS3 Netflix app all worked fine. Looks like a Sky Q box problem.  I also have 400Mbit/s internet. Need Sky to fix.

Andy 

Producer
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Post 20 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

I just tested Recording and Netflix. I set a program to record and then started watching something via Netflix. The program started recording as it should and when I exited Netflix, I was able to watch the recordedprogram with no probem.

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Oracle
Posts: 10,540
Post 21 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

It's a strange one because it doesn't happen to everyone, i have no issues recording whilst watch Netflix. 

Executive Producer
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Post 22 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

I think it happens when the Netflix app is not exited before the Q box is turned off 

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
Runner
Posts: 3
Post 23 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

Hi

it happened when it started to record a program, whilst Netflix was running.  I will start using Netflix when the box is recording. This may be what application is started first problem.  I will check if I was recording two programmes at once. Maybe a Q box performance problem.

Andy

Researcher
Posts: 4
Post 24 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

This has been happening to me too for the last couple of weeks. More recordings fail than actually record now. So frustrating. I don’t use Netflix so I can’t blame that!

 Left virgin to join sky but am thinking of going back now as at least I could rely on my programmes recording. 

Producer
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Post 25 of 32
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Re: Netflix via Sky Q Box causes failed recordings.


@Angela2208 wrote:

This has been happening to me too for the last couple of weeks. More recordings fail than actually record now. So frustrating. I don’t use Netflix so I can’t blame that!

 Left virgin to join sky but am thinking of going back now as at least I could rely on my programmes recording. 


Others with the same or similar problem have said that they have gotten it fixed by having the viewing card swapped or having Sky send a refesh to the viewing card.Call Sky and request they refesh the viewing card fromt heir end and see what happens.

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Researcher
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Post 26 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

I’ll give it a go. Thank you 🙂

Producer
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Post 27 of 32
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Re: Netflix via Sky Q Box causes failed recordings.


@Angela2208 wrote:

I’ll give it a go. Thank you 🙂


Your welcome and good luck.

 

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Runner
Posts: 2
Post 28 of 32
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Re: Netflix via Sky Q Box causes failed recordings.

So annoying. Some of our recordings fail to record and comes up with the message recording

failed due to technical fault can’t work out the reason for this as it doesn’t happen to all

recordings. So frustrating. We moved to Sky last summer and have had nothing but problems. We regret changing. to Sky but  are tied in for another year.   Really need to sort out this failed  to record problem!!

Researcher
Posts: 4
Post 29 of 32
274 Views

Re: Netflix via Sky Q Box causes failed recordings.

I spoke to someone at sky via twitter and they updated my software. This sorted my problem so worth getting in touch with them. 

Producer
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Post 30 of 32
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Re: Netflix via Sky Q Box causes failed recordings.


@Angela2208 wrote:

I spoke to someone at sky via twitter and they updated my software. This sorted my problem so worth getting in touch with them. 


What version softwae firmware do you have? What version Netflix do you have?

 

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