Netflix quality better when used directly and not through sky

[Sim05]

If I watch Netflix directly through the TV, the quality is amazing. Watching it through sky it looks like sd. Yes my tv and sky are set to UHD.

[PandJ2020]

That is correct.  Always use the TV's native app.

[TimmyBGood · Accepted solution]

@Sim05 

If your television set was manufactured after 2019 then it's more recent technology than the youngest Sky Q box, and almost certainly contains considerably more expensive silicon.

[Chodley]

Far more likely imho is the bitrate on the sky box is lower thanks to its wifi. Mine can get 25Mb (using ethernet) and looks like UHD. Do the network test in both apps.

[Ellie_TV]

It's also the case that the Sky Q Netflix app can only output HDR10. If your TV is Dolby Vision certified then its built-in Netflix app will be able to output that format. 

Built-in apps always tend to be better tuned for the specific model of TV they are running on. Some TV's have a 'Netflix calibrated' picture mode which automatically outputs the best possible picture quality possible. 

Sky Q can also only output at 50 or 60Hz. There is no frame rate matching capability. Many TVs will output native frame rates, therefore preventing judder, particularly noticeable on panning shots. 

If you pay for Netflix as part of your Sky subscription you don't have to use the app on Sky Q/Stream/Glass - there is absolutely nothing stopping you from using the Netflix app on any other device, be it a smart TV, streaming box or mobile device. 

[Sim05]

Wow, great help, thanks. My tv is brand new ,all singing, all dancing. I'm using the latest bt halo, with mega fast Internet. Reset my sky q box recently to see if that would help. It all seems very complicated with all the bit rates/mega bits /second. I'm getting old 😪 😩 

[TimmyBGood]

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@Sim05 wrote:

My tv is brand new ,all singing, all dancing. I'm using the latest bt halo, with mega fast Internet. 

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Then realistically the Q box is the weakest link: it's fundamentally a decade-old system, and even the most recent hardware has a specification from five years ago.

[Ellie_TV]

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@Sim05 wrote:

Wow, great help, thanks. My tv is brand new ,all singing, all dancing. I'm using the latest bt halo, with mega fast Internet. Reset my sky q box recently to see if that would help. It all seems very complicated with all the bit rates/mega bits /second. I'm getting old 😪 😩 

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You're not getting old, it's Sky Q that's getting old. Technology ages a lot quicker than we humans do! 

[Chodley]

I dunno, I was abandoned at the recycling centre just last weekend. It's only thanks to a kindly old lady who needed someone that can fix printers that I was retrieved from the skip and thrown in the back of her car.

[TimmyBGood]

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@Chodley wrote:

I was abandoned at the recycling centre just last weekend

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Did you pick up a Glass television while you were there?

[Sim05]

I feel so much better, hearing about someone being discarded. I am not alone. I used to be the remote control in my family ( being theyoungest ), if the remote pole was out of reach. To turn over one of the 3 channels available. We talk about science,  but I'm sure there was more worth watching back then.