Netflix on Sky Q freezes/pauses

[MikeFr]

Netflix on Sky Q box regularly freezes frequently but randomly (to be clear - not a crash, just requires pressing pause twice to restart the playback) - this is quite new behaviour but no obvious change. Netflix network speed reports 140Mb, so not a bandwidth issue. I have power cycled the sky q box, and reset settings on the box to force netflix app reinstall, neither with any effect. Any further ideas?

[Addie15]

Hi there, MikeFr!  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for chatting to us @MikeFr . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks