Netflix often not working on SkyQ

[Ange27007]

Same thing I'm getting just constant red circle going round and round. I'm ringing them again tomorrow. 4-5 weeks of it is not good enough 

[Manestream]

Point them to this topic about it too. If anything to prove thaqt its a problem on their end and that they wont fob you off as being the only one with the issue.

Theres no point resetting everything as it may/manot work after you done it all, its just as easy to constantly keep relaunching the netflix app, if it fails close jump to another app or wait a minute then try launching netflix again. (note this can go on for an hour or so) and you may still be unlucky to get in. its something on their end.

[Chodley]

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@Manestream wrote:

Point them to this topic about it too. If anything to prove thaqt its a problem on their end and that they wont fob you off as being the only one with the issue.

Theres no point resetting everything as it may/manot work after you done it all, its just as easy to constantly keep relaunching the netflix app, if it fails close jump to another app or wait a minute then try launching netflix again. (note this can go on for an hour or so) and you may still be unlucky to get in. its something on their end.

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There is a much longer topic on this, with Sky's involvement. Which I mentioned on the first page of this one and is on the first page of the forum. But just to make it really easy, here it is.

There is no point phoning them and there is no point persevering with trying to make it work like that when it's much easier to just launch it on the TV instead. And that app is, as I and others have said several times, better anyway!

[Collinsc]

I admit, i didn't know we get it cheaper via Sky! Godo to know

My point is that there are tuimes where "refreshing" will not work in time for when we want to use it.

and as i say, ultimately we should be complensated for this.

[Chodley]

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@Collinsc wrote:

I admit, i didn't know we get it cheaper via Sky! Godo to know

My point is that there are tuimes where "refreshing" will not work in time for when we want to use it.

and as i say, ultimately we should be complensated for this.

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Well a bloke in the other thread got a tenner. If you think your time waiting around on the phone is worth only the chance of only a tenner, fill your boots.

Why would you spend your time getting frustrated refreshing the app when we all know it doesn't work properly? (It does for me but that's beside the point, I still rarely use it because the TV version is just better)

[Chodley]

 And I just had an idea...

next time you can be bothered to get it to work, go to "get help" at the bottom and "check network Speed". See what that comes up with. This is mine just now

[Sam9999]

Found a solution to this issue. You need to go to your netflix account through a web browser. Then go to "manage devices" and then "sign out" of the device name "SkyQ..........". Then go to your SkyQ and open up netflx through SkyQ. It will automatically log you in without credentials. It worked for me and Netflix has been working flawlessly since then. It just needed to sign out as it was signed in for over a year on the SkyQ box. 

[Ange27007]

Funnily enough I did that yesterday,signed out but it still wouldn't work but today it's working.. fingers crossed it stays like that 

[Jadep91]

Having the exact same issue. Sometimes it works sometimes it just stays on the Netflix screen and won't load. Spoke to someone from sky they said to turn off box from the wall for 30 seconds which I did.again, sometimes works and sometimes doesnt. Ive reset the Internet from the sky q menu this hasn't resolved it. Its really frustrating. I've had it on this morning now it won't work again

[Manestream]

as already stated this does not work, you can unplug the box and the modem, wait 5 mins, turn them back on and it may work or may not, you can reset the applications (can take upto 24hrs) which means you wont have any workign apps till they finish refreshing and it still may or may not work.

Its just trial and error, keep plugging the launch netflix button and hope it actually works (99% of the time it will not). It is a problem on sky's end and they just fob you off with the usual standard its your side not us and the standard reboot your systems.

[Ange27007]

Thankyou for that info and the link to it

[AaronTF]

I've had this on 2 boxes now. Last year my multiroom sky q box would never load netflix with a constant ring circling. Simply turning it off and on again at the power socket fixed this every time. We upgraded our sky broadband and it seemed to stop doing it, not once since. It was really frastrating this year when my main Sky Q box did exactly the same thing but resetting it didnt work. I read a post on here that eventually worked for me and as silly as it sounds, it works every time. As before, switch it off at the power plug but also remove the hdmi lead from the back of the box. I leave it a minute and turn the power back on and wait another minute before i plug the hdmi lead back into the box. Done

[Chodley]

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@AaronTF wrote:

I've had this on 2 boxes now. Last year my multiroom sky q box would never load netflix with a constant ring circling. Simply turning it off and on again at the power socket fixed this every time. We upgraded our sky broadband and it seemed to stop doing it, not once since. It was really frastrating this year when my main Sky Q box did exactly the same thing but resetting it didnt work. I read a post on here that eventually worked for me and as silly as it sounds, it works every time. As before, switch it off at the power plug but also remove the hdmi lead from the back of the box. I leave it a minute and turn the power back on and wait another minute before i plug the hdmi lead back into the box. Done

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That's not normally recommended because a live socket produces an arc (only 5V but you sometimes see a spark) and there's the potential to damage something. Interesting that it solves your problem!!

[AaronTF]

You mean reinserting the hdmi into the sky box once its turned on at the plug? I didnt realise that was a potential issue. Oh well, regardless it works and no damage so far. No other fixes work for me

[Ange27007]

Well.. had mine working for 3 days solid and now I'm back to the red circle of death I dispair! 2 months like this.