Netflix often not working on SkyQ

[Ange27007]

It's a pain I know that much.and yes needs to be sorted out. 

[Benitsme]

£100 a month for something that doesn't work. Why do we find this acceptable?

I expect to push a button and it's there not wait 24hrs! 

[Manestream]

Sometimes NOT always.

Most the time you have to wait a while (several hrs) or sometimes a day or 2. Then it will load up ONE time and the time you exit you will have to go through all this rigmarole again and again and again.

If it was something on our end then everything else would be giving the same issues but its just Netflix.

We have a box upstairs that does it, but not nearly as much as the main box downstairs.

Another thing. Why do you have to register and go through setting up applications on teh main Box (ok this is required for apps) but why do you have to do the same thing for a differant code for each app on each extra box you have. These extra box's go through the main box anyways so why do you need to register for that box, its having to go through teh main that is registered, some apps like AppleTV+ and Amazon Prime are simply an azzhole to do and if you think i am going to run upstairs downstairs upstairs downstairs for doing 1 app for 1 box and then all of that again for another box and then all of that again for the other apps.

So why not have it Regsieterd to main box - main box has them registered - any extra box skyQ boxs required access to main box should simply have access to all apps set-up on that box as well. Simple why make it frustrating?

[Chodley]

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@Manestream wrote:

Sometimes NOT always.

Most the time you have to wait a while (several hrs) or sometimes a day or 2. Then it will load up ONE time and the time you exit you will have to go through all this rigmarole again and again and again.

If it was something on our end then everything else would be giving the same issues but its just Netflix.

We have a box upstairs that does it, but not nearly as much as the main box downstairs.

Another thing. Why do you have to register and go through setting up applications on teh main Box (ok this is required for apps) but why do you have to do the same thing for a differant code for each app on each extra box you have. These extra box's go through the main box anyways so why do you need to register for that box, its having to go through teh main that is registered, some apps like AppleTV+ and Amazon Prime are simply an azzhole to do and if you think i am going to run upstairs downstairs upstairs downstairs for doing 1 app for 1 box and then all of that again for another box and then all of that again for the other apps.

So why not have it Regsieterd to main box - main box has them registered - any extra box skyQ boxs required access to main box should simply have access to all apps set-up on that box as well. Simple why make it frustrating?

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That's just the way it works. I was surprised the minis seem to have their own app config/security too. Why do you have to run up and down stairs? I don't remember doing that on any of them. But then I don't have AppleTV+

I think I just logged in on Prime but it was a long time ago.

[Ange27007]

Mines still temperamental.over three weeks now.like you said,your paying for a service and not really getting it.I use to have Netflix direct from then,changed to sky as it was part of a new package.at a slightly lower price than Netflix direct. 

[Chodley]

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@Ange27007 wrote:

Mines still temperamental.over three weeks now.like you said,your paying for a service and not really getting it.I use to have Netflix direct from then,changed to sky as it was part of a new package.at a slightly lower price than Netflix direct. 

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So you've got netflix on all the things you used to watch it on but for less money? I've seen worse ripoffs. And like I keep saying, the Sky app is worse than the TV apps anyway.

[Mrteeuk]

Been having the same problem for last few days. Only through the Q box. Can connect through phone or through TV app. 

[Collinsc]

So, one of the tips i was given was to "Refresh apps"...

On Friday evening i checked if Netflix was working, and it was, so no need to refresh.

Then on Saturday AM i checked and it wasn't, so i refreshed it, and then come the afternoon it STILL wasn't working....

So it is all very well saying to refresh it and "it can take 24 hours", but if it is working one day and then not the next, when am i supposed to refresh it if it is already working! 

Ultimately we need to be compensated for the cost we are paying AND for the inconvenience (We wouldnt have this problem if we were using Netflix externally to Sky).

[Ange27007]

Exactly 👍 I've had the same issues refresh refresh refresh🧐 over 3 weeks.

[Mrteeuk]

Tried the refresh, doesn't work 

[Ange27007]

I managed to watch something this morning,then as I was scrolling through the films after,it cut me off and took me back to my tv Home Screen. I've literally had enough of it now

[Chodley]

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@Collinsc wrote:

So, one of the tips i was given was to "Refresh apps"...

On Friday evening i checked if Netflix was working, and it was, so no need to refresh.

Then on Saturday AM i checked and it wasn't, so i refreshed it, and then come the afternoon it STILL wasn't working....

So it is all very well saying to refresh it and "it can take 24 hours", but if it is working one day and then not the next, when am i supposed to refresh it if it is already working! 

Ultimately we need to be compensated for the cost we are paying AND for the inconvenience (We wouldnt have this problem if we were using Netflix externally to Sky).

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Yes you would if you tried to run it on the Sky box.

As it is, you get a cheaper service that still works on the other devices.

[Ange27007]

Had no problem with it in three years that I've had it through sky and the sky Q box it's only this last month it's been like it 

[Mrteeuk]

Yep, always been fine. Hopefully Sky will look in to it. 

[Sam9999]

Been having this issue for the last couple of weeks. I have to unplug and rebooy the Qbox everytime I need to watch Netflix, otherwise it just  hangs with the netflix logo forever and does not launch the app. This is quite annoying and hope Sky fixes the issue.