Netflix often not working on SkyQ

[CrystalF]

I have this problem too! Let me know if you get any answers please or if the app refreshed worked for you

[Collinsc]

We are doing the refresh app at start of every day- has worked so far. Good luck 

[Famine+Resistant]

Sometimes there is just nothing you can do. I feel your pain. What I do is I move the cheese plant slightly to the left of the window. It doesn't help with the Netflix app but it does stifle growth! On a more serious note just unplug your hdmi cables from the box and the TV. Reboot the box, wait for 90 seconds and then plug the hdmis back in, box first and TV next. Reboot the box and hey presto it will work. And then move the cheese plant back to where it was to encourage growth!

[Chodley]

I don't reckon unplugging HDMIs will have much effect. Less than cheese plants potentially.

[Famine+Resistant]

Nor did I, but the HDMIs cause so many problems. Same process fixes the reduced brightness in UHD. Give it a go but don't rush the box. 

[Chodley]

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@Famine+Resistant wrote:

Nor did I, but the HDMIs cause so many problems. Same process fixes the reduced brightness in UHD. Give it a go but don't rush the box. 

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Fortunately mine works flawlessly so a poor testbed.

Is that reduced brightness on HDR?

[Famine+Resistant]

It's both. Messing with the Black was my initial work around until I discovered the HDMI trick. Had a friend get a new Q box yesterday and I'm seeing him tomorrow and he's an Openreach engineer so I'll post an update on Saturday. Good luck fella. 

[chris+sand]

I'm having same issue, no problems up to abot 3 days ago now just netflix Title screen with spinning loading circle.. I can unplug and reset apps and it works but as soon as I come out of netflix and try to log back in I'm back to same issue.. you can't tell me this is a resolution I have to try and live with unplugging my sky bix everytime i want to watch netflix?.. i can watch via firestick with no issues? 

[Collinsc]

I agree- it is not acceptable

[Chodley]

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@Collinsc wrote:

I agree- it is not acceptable

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I assume this is why they are investigating rather than just saying "tough luck". Seems it's a tough one to get to the bottom of.

(I'm still blaming the bizarre Q wifi networking. If it can randomly disconnect from wifi and totally fail to reconnect then it can bugger up comms for an app quite happily)

[Collinsc]

oh, where does it say they are still investigating?

thanks

[Chodley]

in another long thread on this topic on here. You're welcome to do the searching yourself though.

[Carly810]

This issue is driving me insane. I've tried the unplugging and refreshing apps and still won't load. Why is sky not sorting this?

[KCV]

My Netflix keeps "loading" but does not load. Sky have said it's an ongoing issue with Netflix. Spoke to Netflix. They know nothing of the issue. 
What do I do?

[Chodley]

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@KCV wrote:

My Netflix keeps "loading" but does not load. Sky have said it's an ongoing issue with Netflix. Spoke to Netflix. They know nothing of the issue. 
What do I do?

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Use Netflix via the TV app or a firestick and let Sky get on with it.