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Discussion topic: Netflix not working thru sky but works fine on phone

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This message was authored by: steve1402

Message posted on ‎04 Nov 2023 12:16 AM

Netflix not working thru sky but works fine on phone

Netflix account was hacked so sky deleted & added it back to my account yesterday. I had to re-enter username & set new password.

 

Used Netflix after that yesterday with no issues. Tried to use Netflix today thru sky  but my profiles have disappeared & language changed to Spanish.

 

Netflix works fine on my phone

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Nov 2023 05:53 AM

Re: Netflix not working thru sky but works fine on phone

Posted by a Superuser, not a Sky employee. Find out more

@steve1402 

You are going to have to contact Netflix about this.

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This message was authored by: steve1402

Message posted on ‎04 Nov 2023 08:23 AM

Re: Netflix not working thru sky but works fine on phone

@caesarome Thanks, I did that already & they retrieved my account so it works fine outwith sky - it seems like it's just when I access Netflix thru sky that I'm locked out.. I'm going to contact sky today

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