Netflix not working on 2 devices

[NorthernMonkee]

I pay extra for Netflix to stream on 2 devices.

But it only lets me watch on one. 

Despite trying to speak to a human at Sky, I have been unable to make contact with anyone. 
Anyone got smy ideas as to hiw to get this resolved or a way to dprak to a human at Sky with maybe hskf a brain?

[ThePope27]

Hi @NorthernMonkee,

Are you getting any error message when trying to view on a 2nd device ? 

[NorthernMonkee]

Hi,

Thanks for coming back to me. 

No, its just saying that Netflix is being watched on another device DESPITE me paying to be able to view on 2.

Sky's customer service is appalling.

[oldfella]

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@NorthernMonkee wrote:

Hi,

Thanks for coming back to me. 

No, its just saying that Netflix is being watched on another device DESPITE me paying to be able to view on 2.

Sky's customer service is appalling.

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Hi @NorthernMonkee 

I assume the device you are trying to use is on your Home Network?

https://www.sky.com/help/articles/sharing-your-netflix-account

[NorthernMonkee]

Yes, for one television downstairs and one up.

You'd think it couldn't be simpler but Sky seem totally incapable of sorting this out, despite me paying for it for months.

Rubbish service.