Netflix not working after reinstating account

[bdasdff1]

Hi all,

First post so please be kind.

Had services cancelled as we had a bereavement and life was put on hold effectively. Just paid the outstanding balance and reinstated the account. TV and all packs are working fine, but Netflix is saying it is on hold and needs a new payment method. 

Now what confuses me is that is had my bank card as the payment method, not sky. I have a sky glass with ultimate TV and Netflix premium UHD, and as far as I'm aware it's all just come out with sky and worked fine. But now it's not. 

Is it a case of letting it just catch up and refresh overnight or will it be a phone call to sky to see what is going on with the billing? 

Any help is appreciated. 

Thanks,

Ben 

[Chodley]

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@bdasdff1 wrote:

Hi all,

First post so please be kind.

Had services cancelled as we had a bereavement and life was put on hold effectively. Just paid the outstanding balance and reinstated the account. TV and all packs are working fine, but Netflix is saying it is on hold and needs a new payment method. 

Now what confuses me is that is had my bank card as the payment method, not sky. I have a sky glass with ultimate TV and Netflix premium UHD, and as far as I'm aware it's all just come out with sky and worked fine. But now it's not. 

Is it a case of letting it just catch up and refresh overnight or will it be a phone call to sky to see what is going on with the billing? 

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You mean you were paying for Netflix direct with a card? I don't see how the Sky contract has any effect in that case.