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Discussion topic: Netflix not moving from spinning red circle

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This message was authored by Nick96c This message was authored by: Nick96c

Netflix not moving from spinning red circle

I have seen other threads last year about Netflix not loading. I have followed the reset instructions and logging on to Netflix and turning off the Test Participation. They have not worked and I still have trouble loading Netflix. 
What else can I do?

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This message was authored by Chodley This message was authored by: Chodley

Re: Netflix not moving from spinning red circle

Posted by a Superuser, not a Sky employee. Find out more

Have you done the other suggested fix, as in the answer post on the main thread on this?

This message was authored by SkyCustomer124 This message was authored by: SkyCustomer124

Re: Netflix not moving from spinning red circle

this has started to happen to me consistently for the past month now and it's so irritating. Tried all the advice posted but still inconsistently working. Has there been any update on when this will be fixed?

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix not moving from spinning red circle

Posted by a Superuser, not a Sky employee. Find out more

@SkyCustomer124 wrote:

this has started to happen to me consistently for the past month now and it's so irritating. Tried all the advice posted but still inconsistently working. Has there been any update on when this will be fixed?


No

Nick96c
Topic Author
This message was authored by Nick96c This message was authored by: Nick96c

Re: Netflix not moving from spinning red circle

I thought I had posted a response yesterday,but it did not seem to appear.

 

I think my issue has gone away and i did the following to stop it continuously spinning.

 

1/ Log onto the Netflix App, on my phone.

2/ Click on the "My Netflix" symbol in the bottom right corner.

2/ Click on the 3 horizontal lines (Menu) at the top right.

3/ Click on the "Account" line.

4/ Scroll down to "Security & Privacy" section.

5/ Click on the "Manage access and devices" line.

6/ I then signed out of any device that was old or duplicated. I also signed out of the "Sky UK Set-top box". This means you have to sign back in when you get back to Sky.

 

Since then the issue has stopped.

 

I hope that helps.

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