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Discussion topic: Netflix not loading on sKQ mini box. Works fine on main box. Have rest both boxes and router.

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Message posted on ‎01 Aug 2024 02:30 PM

Netflix not loading on sKQ mini box. Works fine on main box. Have rest both boxes and router.

Have reset both boxes and router. Also refreshed the apps and updated sky software  to latest version. 

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Avatar for Daniel0210
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Message posted on ‎01 Aug 2024 02:41 PM

Re: Netflix not loading on sKQ mini box. Works fine on main box. Have rest both boxes and router.

Posted by a Superuser, not a Sky employee. Find out more

@xmike 

Are you seeing a red spinning circle like many other customers? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎01 Aug 2024 03:54 PM

Re: Netflix not loading on sKQ mini box. Works fine on main box. Have rest both boxes and router.

Posted by a Superuser, not a Sky employee. Find out more

Hi @xmike   If it is the old red spinning circle then Click here

 

Welcome to the Sky Community

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This message was authored by: xmike

Message posted on ‎01 Aug 2024 11:41 PM

Re: Netflix not loading on sKQ mini box. Works fine on main box. Have rest both boxes and router.

Hi. Its was the red spinning circle. Managed to speak to an excellent SKY tech support person who sorted the problem. Needed to reset settings in the hidden menu. Highlight settings in main menu enter 001 and hit select. Take option to Reset Settings. Will take a few reboots then under 001 hidden menu refresh the apps. Resolved the problem. 

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Message posted on ‎02 Aug 2024 08:27 AM

Re: Netflix not loading on sKQ mini box. Works fine on main box. Have rest both boxes and router.

Posted by a Superuser, not a Sky employee. Find out more
@xmike wrote:

Have reset both boxes and router. Also refreshed the apps and updated sky software  to latest version. 

If it happens again there's a better workaround in the thread linked above.

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