Netflix no longer recognises my tv??????

[lucy4876]

I've just turned on nextflix and it says my tv is no longer part of the household! It was last night?? I've reset the box completed a software update however when I try to capture the QR code on my phone I cannot get onto the nextflix website it says restricted but I can use my laptop do I ring sky or Netflix??

[caesarome]

I would start by ringing Sky to see what they say otherwise you will need to call Netflix.

[TimmyBGood · Accepted solution]

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@lucy4876 wrote:

I've just turned on nextflix and it says my tv is no longer part of the household! It was last night??

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If someone who knows your Netflix username/password, either voluntarily shared or 'hacked', has signed into the Netflix app on a television or Sky box located elsewhere then that's now expected behavior.

https://help.netflix.com/en/node/128339 

https://help.netflix.com/en/node/127200

Note that the Netflix 'Extra Member' feature is not available with Netflix billed through Sky.

https://www.sky.com/help/articles/sharing-your-netflix-account