Netflix has stopped working on my other devices

[KT81217]

I have HD and can watch it on 2 devices but when I log in to what I thought my log in details were and what they should be it's telling me I need to complete online for a package but when I go on sky TV on the app on there it works fine, it's only just sopped working so reset password but i don't have a package apparently! Driving me bonkers help please. Paying for something my children can't watch as it's in their bedrooms.

[nigea99]

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@KT81217 wrote:

I have HD and can watch it on 2 devices but when I log in to what I thought my log in details were and what they should be it's telling me I need to complete online for a package but when I go on sky TV on the app on there it works fine, it's only just sopped working so reset password but i don't have a package apparently! Driving me bonkers help please. Paying for something my children can't watch as it's in their bedrooms.

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hi @KT81217 

Double check that you are using the correct email address for the other devices

On SKy Q in the Netflix app  click the left arrow to bring up the menu sidebar

Then scroll down to the bottom line & then click right to highlight 'Get Help' & select it

In the member section it should show the Email address used for the account 

[KT81217]

What will the password be then for it? Also where would the forget my password go as it's a weird email thank you 

[nigea99]

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@KT81217 wrote:

What will the password be then for it? Also where would the forget my password go as it's a weird email thank you 

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Only you should know the password & any forgot password email should go to your email address - assuming it is your email.

[KT81217]

Well it's part of my email address but not my whole email ill call them 

[KT81217]

So sky sorted it as had to cancel Netflix and re do it as it had been hacked and It was fine for a day gone to my daughters tv and it's not working again. Checked email it's been changed again not good how am I going to stop this happening!