Netflix has stopped working on 2 devices in the same household

[Haffygirl]

Hi 

I have Netflix as part of my Sky package. It has been working perfectly. My daughter could watch Netflix in her bedroom via her Xbox One and I could watch a program on Netflix on my TV. All of a sudden if one of us is watching Netflix the other gets a message saying "Too Many People are using the account> Stop watching on this device .... " Then it states which device Netflix is being used on. 

How can I solve this problem?.

Thank you 

 

[Laing1 · Accepted solution]

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@Haffygirl wrote:

Hi 

I have Netflix as part of my Sky package. It has been working perfectly. My daughter could watch Netflix in her bedroom via her Xbox One and I could watch a program on Netflix on my TV. All of a sudden if one of us is watching Netflix the other gets a message saying "Too Many People are using the account> Stop watching on this device .... " Then it states which device Netflix is being used on. 

How can I solve this problem?.

Thank you 

 

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@Haffygirl have you brecently changed your Sky package ie removed the HD subscription by any chance 

[Haffygirl]

Hi .. thank you for your reply. I have just recently had the HD channels removed cuz I don't have a HD TV but our Netflix was working after that. 

[Laing1]

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@Haffygirl wrote:

Hi .. thank you for your reply. I have just recently had the HD channels removed cuz I don't have a HD TV but our Netflix was working after that. 

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@Haffygirl with taking Netflix through Sky then it depends on the Sky package you have as to how many screens on netflix you get see below

Netflix Basic              Sky Ultimate TV Pack (1 screen) 

Netflix Standard     Sky  Ultimate TV Pack and Sky HD pack (2 Screens)

Netflix Premium      Sky Ultimate TV Pack and Sky HD pack plus Sky UHD Pack  (4 Screens)

[Haffygirl]

Hi @Laing1 

Thank you again for your reply. You have been very helpful. I will contact Sky tomorrow and have a chat to them. 

Thank you again. 

[Laing1]

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@Haffygirl wrote:

Hi @Laing1 

Thank you again for your reply. You have been very helpful. I will contact Sky tomorrow and have a chat to them. 

Thank you again. 

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@Haffygirl you are more than welcome😁