Netflix Won't Load / Spinning Circle

[AndreaBenner]

@Chloe-W22 

Following the message below..

I have had ongoing issues from around October..

I have gone the unplug/reset loads of times and it normally works.. 

A couple of days ago I had to do it 4 times.. Tonight I tried 6 times and it still didn't work..

I therefore tried the below..

NOPE!! Still the red circle of death..!!

I have just wasted an hour of my life and ruined my evening..

Any suggestions would be great..?? 

New sky box? Discount? Some freebies? Maybe actually being able to access Netflix?

Could you ask sky to contact me in the evening and not during the day (unfortunately I work) If they leave me another message can they speak up or be in an area where they have a better reception so I can understand the full message??

Understand if you can't assist but if you can point me in the right direction that would be great..

Thanks..  😣😠😥

This message was authored by Sam9999This message was authored by:Sam9999

‎01 Dec 2023 06:12 PM

@Dennyed

You mentioned logging out of Netflix on the web browser?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Let us know if that worked for you.

Thanks

[Smalls86]

Hi All, 

Could you please try loading Netflix using Voice and see if that loads Netflix.

Fingers Crossed!

[Anonymous]

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@Smalls86 wrote:

Hi All, 

Could you please try loading Netflix using Voice and see if that loads Netflix.

Fingers Crossed!

---

It makes no difference to those having issues I'm afraid.

[Smalls86]

Ah ok, a friend was having this issue and this seemed to help him load it.

[Ken66]

What abysmal service, customers having to try god knows how many ways to fix problem.

Sky have to come out and try these varies option and resolve it.

Extremely unhappy customer.

[cjchris]

Just to say that after months of problems with Netflix via Sky, having gone through phn calls and talking with so called experts, finally was put through some weeks ago to a Sky rep/expert what ever you call them and he talked me through a process, part of which was resetting the tv and so far....touch wood...Netflix comes on every time. 

[BaileyGB]

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@cjchris wrote:

Just to say that after months of problems with Netflix via Sky, having gone through phn calls and talking with so called experts, finally was put through some weeks ago to a Sky rep/expert what ever you call them and he talked me through a process, part of which was resetting the tv and so far....touch wood...Netflix comes on every time. 

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Would you like to share what was said by the expert so that others can try it too?

[cjchris]

He spent at least 30min getting me to reset everything, I have forgotten much of it...,. it really is pot luck who you get in Sky to help. I spent months trying to sort and was lucky that i was put trough to this guy who sorted  

Part of the problem was that my tv wasnt set up reconised properly by I presume Sky / Netflix.

[Ken66]

Yes pls, hopefully not mega involved. 🤐

[Anonymous]

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@cjchris wrote:

He spent at least 30min getting me to reset everything, I have forgotten much of it...,. it really is pot luck who you get in Sky to help. I spent months trying to sort and was lucky that i was put trough to this guy who sorted  

Part of the problem was that my tv wasnt set up reconised properly by I presume Sky / Netflix.

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Do you mean the actual TV set itself? You're not talking about the Sky Q box here?

I can't see how changing anything on the TV would affect an App on the Q box?

[Anonymous]

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@Ken66 wrote:

What abysmal service, customers having to try god knows how many ways to fix problem.

Sky have to come out and try these varies option and resolve it.

Extremely unhappy customer.

---

Yes, I can see Sky sending out an 'engineer' to remove the Q box from your Netflix account.

[Chodley]

@AndreaBenner When you did that, did you remove all the devices that had an active token?

Also - have you tried just running netflix on your TV? Is that possible and does it work?

[Ken66]

Netflix is part of my Sky package, so yes !

[AndreaBenner]

@Chodley 

When you did that, did you remove all the devices that had an active token?

No idea what you mean??

Also - have you tried just running netflix on your TV? Is that possible and does it work?

Unable to do that as it is through my sky.. However it works on my laptop..

I think we all know by now that it is a Sky Q issue..!! However any help would be great..

I can't get Netflix now on Sky Q box.. Tried all the work arounds but just the red circle..!!

[Chodley]

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@AndreaBenner wrote:

@Chodley 

When you did that, did you remove all the devices that had an active token?

No idea what you mean??

Also - have you tried just running netflix on your TV? Is that possible and does it work?

Unable to do that as it is through my sky.. However it works on my laptop..

I think we all know by now that it is a Sky Q issue..!! However any help would be great..

I can't get Netflix now on Sky Q box.. Tried all the work arounds but just the red circle..!!

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When you went into the "manage devices and access" menu on your laptop, did you force a "Sign Out" on every device in the list?

What do you mean by "you are unable to use it on your TV as it's through Sky?" Assuming the TV does have a Netflix app, just login with the same credentials you used on the laptop.

We all know it's a Sky Q issue. I am asking if it works on your TV because if it does, I would just use that and not suffer all the clear frustration the Q app is giving you and so many others.